At CB Direct, we are grounded in a powerful belief: that the heart of a successful business lies in the people who drive it forward. Our philosophy centers around building a team of individuals not solely for their skills, but for their character – a value that shapes everything we do. This philosophy has blossomed into a company culture that is more than just a workplace; it’s a close-knit team of professionals who share a passion for excellence.
A Company Culture
#teamworkmakesthedreamwork
In the telematics landscape, our expertise speaks volumes, but our distinct edge lies in our ability to listen to your needs and craft solutions that keep your people, and assets of all sorts safe, connected, and productive. We’re not content with merely meeting industry standards – we aim to redefine them. We believe in providing top-tier services with a smile, ensuring that the relationships we build are enduring.
Meet The Team
Here Are Some Ways That We Can Help:
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Worry Free Installations: Our Expert Service Technicians bring their expertise to you, providing services to a wide range of camera, video, and telematics hardware.
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Pre-Deployment Streamlining: Alleviate headaches with our streamlined process of hardware warehousing, shipping, and equipment provisioning services.
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Reliable Quality: Our field service supervisors are part of our technical support backbone offering expert guidance, project oversight, and unwavering quality at every step.
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Dependable Deadlines: We provide rapid response via our extensive nationwide network of technicians which allows us to rapidly scale resources, ensuring tight project timelines are met.
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On-Demand Support: 24/7, around the clock support, we keep projects moving forward beyond traditional office hours.
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Seamless Process Integration: As a Salesforce Partner, we provide in-house admin support dedicated to seamless workflow integrations.
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Installation Job Sheet Data Portal Access: Stay Updated in Real Time, Eliminating Delays from Time Zone Differences
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Fleet Hardware Managed Service Agreements: A tailored solution designed to provide large fleets with reliable support for their hardware service needs. With this service, you benefit from Service Level Agreements (SLAs) that ensure prompt and responsive Technician servicing of your equipment. Our team becomes your ongoing partner, ready to deliver technical support precisely when you need it the most. Whether it’s urgent technical phone support, on-site assistance, or scheduled maintenance, we’re committed to keeping your business assets connected, safe, and efficient.
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Empower Your Customers with White-Label Technical Installation Call Center Support Solutions, Guided by Our Subject Matter Experts.
